Cancellation Policy A credit card is now required on file to hold your scheduled appointment. The card WILL NOT be charged it will be held on file via secure Square system. If the client fails to comply with Cancellation/No Show policies below, then the credit card will be charged. There are no refunds given on services rendered.  We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours before your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advance notice if we are closing or need to cancel due to bad weather, and we ask that you do the same. If we are unable to answer the phone, please leave a voicemail with your cancellation request. Our voicemail is time-stamped, so we will be aware of the time you called. Contact us at 828-504-0873 No-shows will be charged 100% of the service fee. Payment must be received before scheduling your next appointment. Appointment Confirmation As a courtesy, you will receive a text reminder 1 day prior to your scheduled appointment. It is your responsibility to remember your appointment dates and times in order to avoid late arrival, missed appointments and cancellation fees. Late arrivals Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment given, you will be responsible for the full session. Gift Certificates/ Packages Anyone who is using a gift certificate or pre-paid package for their session and is either a “no-show” or “late cancels” for their appointment, will be charged that gift certificate or pre-paid session. All gift certificate sales are final, we do not offer refunds on unused gift certificates. You can check gift card balances or purchase a new gift card. All gift card and package sales are final.  There are no refunds given on gift card purchases or package sales. COVID- 19 Policy Any client who has tested positive or been exposed to anyone who has tested positive will have their appointment rescheduled for 10 days after testing positive or the date of exposure.  We have many clients with comorbidities that are at a higher risk for contracting COVID-19.  This policy is in place to protect our team and our clients. Inappropriate Behavior Policy Massage therapy is for relaxation & therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full-service fee + 25% gratuity regardless of the length of your session. Depending on the behavior exhibited, we may also file a report with the local authorities if necessary. We ask that you treat your therapist with respect and dignity as we do our clients